# Re-authentication of QuickBooks

If your QuickBooks sync is failing due to expired credentials, a deactivated account, etc. you will need to re-authenticate the connection.

Once re-authentication is complete, your QuickBooks connector will resume syncing automatically.

#### Prerequisites

Before you begin, make sure you have:

* An active **QuickBooks account** with **Organization Admin permissions**
* Your **QuickBooks login credentials**

#### Step 1: Open the QuickBooks Integration in Drivetrain

When a QuickBooks connector has failed, you can re-authenticate the connection in the following way:

1. Click on the **Overflow Menu** (3 dots) beside the connector, and select **Edit credentials**.
2. Click on **Connect to QuickBooks** in the window that appears.

<figure><img src="/files/28phJnLWmTOngJqrc357" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/fA2dwuJ5J1ddhCMh102U" alt=""><figcaption></figcaption></figure>

#### Step 2: Log In to QuickBooks as an Admin

1. On the QuickBooks login page, enter your **email ID** and **password** for an Organization Admin account.

{% hint style="info" %}
Re-authentication must be completed using the Organization Admin email ID. A standard user or non-admin role will not have sufficient permissions to re-authorize the connector.
{% endhint %}

<figure><img src="/files/PRjljaHjJRzaAIRzYTw7" alt=""><figcaption></figcaption></figure>

#### Step 3: Verify Your Identity

1. When prompted by QuickBooks, verify your identity using either your **passkey** or **password**.

{% hint style="warning" %}
If you have multiple QuickBooks instances connected to Drivetrain, make sure you are logging in with the correct instance that matches the data source you are updating. Logging in with a different instance will not restore the original connection.
{% endhint %}

<figure><img src="/files/9XsgsrH1aBV4hBHCk1US" alt=""><figcaption></figcaption></figure>

#### Step 4: Complete Re-authentication

1. Once verification is successful, you will be automatically redirected back to Drivetrain.
2. The QuickBooks connector will refresh, and the sync will start automatically.

#### Troubleshooting

If re-authentication does not complete successfully, check the following:

* Confirm that you used the **Organization Admin email ID** during login.
* If you have multiple QuickBooks instances, confirm that you logged in with the instance that matches the Drivetrain data source you are updating.

#### Still Stuck? We Can Help.

If you are unable to re-authenticate QuickBooks after following all the steps above, reach out to your Drivetrain onboarding partner or Customer Success Manager.

{% hint style="info" %}
Include a short description of the step where the flow stopped, along with a **screenshot** of any error message. The Drivetrain team will help you troubleshoot and guide you through the next steps.
{% endhint %}


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