> For the complete documentation index, see [llms.txt](https://integrations.drivetrain.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://integrations.drivetrain.ai/integration-guide/integrate-with-drivetrain/customer-success/integrating-with-freshdesk.md).

# Integrating with Freshdesk

[Prerequisites](#prerequisites)

[Freshdesk Setup](#freshdesk-setup)\
    [Find Subdomain](#find-subdomain)\
    [Find API key](#find-api-key)

## Prerequisites

To connect Freshdesk to Drivetrain, you need:

* An active Freshdesk account
* Admin privileges on Freshdesk

## Freshdesk Setup <a href="#freshdesk-setup" id="freshdesk-setup"></a>

### Find Subdomain <a href="#find-subdomain" id="find-subdomain"></a>

1. Log in to your Freshdesk account using your Freshdesk URL.
2. Make a note of your subdomain. For example, if your Freshdesk URL is `https://mysubdomain.freshdesk.com`, then the subdomain is `mysubdomain`.

### Find API key <a href="#find-api-key" id="find-api-key"></a>

1. In the top right corner, click your avatar image and select **Profile settings** from the dropdown.
2. On the **My Profile Settings** page, find and click **View API Key**.
3. Make note of your API key in a secured document.

<figure><img src="/files/VwYVTRJtqHqULsYuaNHK" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
That’s it! share the Subdomain and API Key with your Data Integration Manager or Customer Success Manager to get started
{% endhint %}


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