# Grant temporary access to BambooHR

In **rare cases**—such as **data inconsistencies** or **bug investigations**—your Drivetrain support or onboarding team may ask you to grant temporary access to your BambooHR account. This allows us to **troubleshoot directly** using a controlled, read-only user that you create.

{% hint style="warning" %}
Use this guide only if requested by Drivetrain. This is not required for initial setup or general connection issues.
{% endhint %}

### Overview

This guide walks you through how to:

1. Add a **temporary user account** for the Drivetrain team
2. Assign the **correct permissions**
3. **Revoke access** once troubleshooting is complete

Access is temporary and limited to what’s required for diagnosis. You retain full control and visibility at all times.

### Step 1: Add a Temporary Admin User

1. In BambooHR, go to **Settings** 
2. Select **Access Levels** 
3. Click on **Full Admin** 
4. Click **Add a New Non-Employee User**

<figure><img src="https://4220329029-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FmBZR0D9lq6jrI895OuOU%2Fuploads%2FS7qUwMyv7xOKAkngCnxQ%2FBambooHR%20Integration%20(9).gif?alt=media&#x26;token=119ff471-f07f-49af-b8d6-7ceb6456e003" alt=""><figcaption></figcaption></figure>

### Step 2: Fill in Temporary Admin User details

1. Use the following details:
   1. **First name:** Drivetrain&#x20;
   2. **Last name:** AI
   3. **Email:** `dp-[yourcompany]@drivetrain.ai` *(provided by your CSM)*
   4. **Access Level:** Full Admin
2. Click **Save**

{% hint style="info" %}
**Full admin access** is required only for the duration of troubleshooting. No passwords need to be shared manually.
{% endhint %}

<figure><img src="https://4220329029-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FmBZR0D9lq6jrI895OuOU%2Fuploads%2F1zaj4dxvl7PSludo02Qm%2FBambooHR%20Integration%20(10).gif?alt=media&#x26;token=b41149af-cd43-4236-bfc1-526b69c3d10c" alt=""><figcaption></figcaption></figure>

### Step 3: Notify the Drivetrain Team

Once the user has been created:

* **Notify** your Drivetrain CSM via email or Slack
* The **Drivetrain team** will log in and proceed with debugging

### Step 4: Remove Access After Troubleshooting

After the issue is resolved:

1. Go to **Settings > Access Levels > Full Admin**
2. **Hover** on the temporary Drivetrain user
3. Click **Manage Access**
4. Select **No Access**&#x20;
5. Click **Update Access**

{% hint style="warning" %}
Temporary access is granted only for issue resolution. Access is handled via user provisioning—no credentials are shared manually. You can remove or deactivate the user at any time.
{% endhint %}