Integrating with Zendesk

Prerequisites

Zendesk Setup Create a New User

Prerequisites

To connect Zendesk to Drivetrain, you need:

• An active Zendesk account

• Admin privileges on Zendesk

• Admin privileges in Drivetrain

Zendesk Setup

Drivetrain supports integration with Zendesk via API from a dedicated user account. To get started you would need to create a dedicated profile and dedicated user on Zendesk for Drivetrain.

Create a New User

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We need access to the following objects in that account:

1. Tickets

2. Comments

3. Contacts

4. Attachments

5. Accounts

6. Users

7. Teams

8. Tags

That’s it! Inform your customer success manager so that they can get started!