# Integrating with Zendesk

[Prerequisites](#prerequisites)

[Zendesk Setup](#zendesk-setup)\
     [Create a New User](#create-a-new-user)

## Prerequisites

To connect Zendesk to Drivetrain, you need:

* An active Zendesk account
* Admin privileges on Zendesk
* Admin privileges in Drivetrain

### Zendesk Setup <a href="#zendesk-setup" id="zendesk-setup"></a>

Drivetrain supports integration with Zendesk via API from a **dedicated user account**. To get started you would need to create a dedicated profile and dedicated user on Zendesk for Drivetrain.

### Create a New User <a href="#create-a-new-user" id="create-a-new-user"></a>

<mark style="color:orange;">{{ More content yet to be added by onboarding team }}</mark>

We need access to the following objects in that account:

1. Tickets
2. Comments
3. Contacts
4. Attachments
5. Accounts
6. Users
7. Teams
8. Tags

{% hint style="info" %}
That’s it! Inform your customer success manager so that they can get started!
{% endhint %}

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