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  • Prerequisites
  • Zendesk Setup
  • Create a New User

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  1. INTEGRATION GUIDE
  2. Integrate with Drivetrain
  3. Customer Success

Integrating with Zendesk

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Last updated 2 months ago

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Prerequisites

To connect Zendesk to Drivetrain, you need:

  • An active Zendesk account

  • Admin privileges on Zendesk

  • Admin privileges in Drivetrain

Zendesk Setup

Drivetrain supports integration with Zendesk via API from a dedicated user account. To get started you would need to create a dedicated profile and dedicated user on Zendesk for Drivetrain.

Create a New User

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We need access to the following objects in that account:

  1. Tickets

  2. Comments

  3. Contacts

  4. Attachments

  5. Accounts

  6. Users

  7. Teams

  8. Tags

That’s it! Inform your customer success manager so that they can get started!

Prerequisites
Zendesk Setup
Create a New User
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